Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unused, unopened, and in its original resalable packaging, with all tags attached. You'll also need the receipt or proof of purchase.

How a return works (step by step)

  1. Request a return. Email us at info@formytesla.com with your order number. Items sent back without first requesting a return cannot be accepted.
  2. We review and authorize. If your return is approved, we'll email you a prepaid return shipping label, a return authorization (RMA) number, and packing guidelines.
  3. Return shipping & fees. For change-of-mind returns, the cost of the return shipping label and a restocking fee of up to 15% are deducted from your refund. (Items that arrive damaged, defective, or incorrect ship back free and carry no restocking fee — see below.)
  4. Pack it securely. Use the original box if you have it; otherwise use a box that fits the item snugly with padding so nothing shifts or bends. Write your RMA number clearly on the outside of the box so the warehouse can route it on arrival.
  5. Ship it back. Drop the package at the carrier location shown on your label, or schedule a pickup. Please return the item unopened/unused and in resalable condition.
  6. Inspection & refund. Once we receive and inspect your return, we'll let you know whether it's approved and refund your original payment method — typically within 10 business days. Your bank or card issuer may take additional time to post the credit.

If more than 15 business days have passed since we approved your return and you haven't seen the refund, please contact us at info@formytesla.com.


Damages and issues
Please inspect your order upon delivery and contact us immediately — within 30 days — if the item is defective, damaged, or if you received the wrong item. Please include your order number and photos of the issue so we can evaluate it and make it right. Damaged, defective, or incorrect items are not subject to any restocking fee, and the return ships back at no cost to you — we'll arrange a replacement or refund through the manufacturer.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the md into the European Union, you have the right to cancel or return your order within 14 days, for anyreason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.